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A follow-up is a formal record that captures why a student was absent or arrived late. Rather than leaving an absence unacknowledged, follow-ups give teachers and administrators a structured way to collect explanations, gather supporting evidence, and close the loop — creating a complete picture of attendance for every student.

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How follow-ups work

Every attendance record with a status of Absent or Late can have a follow-up attached to it. When you mark a student absent or late, the system automatically creates a follow-up in Pending status. That follow-up stays open until a teacher or administrator reviews it and marks it resolved. The follow-up lifecycle is straightforward: 
Pending → Resolved
When a follow-up is assigned to a staff member, they receive a notification — both in-app and by email — so nothing falls through the cracks. Every change made to a follow-up is recorded in the activity audit trail, giving you a full history of who did what and when.

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Creating a follow-up

Follow-ups for Absent and Late records are created automatically when you mark an attendee with those statuses. You don’t need to create them manually in most cases. If you want to add details to a newly created follow-up straight away, you can do so from the register view:
1

Open the register

Navigate to Registers and click on the register that contains the absence or late record you want to follow up on.
2

Go to the Follow-Ups tab

Inside the register, click the Follow-Ups tab. You’ll see a list of all follow-ups for that register. By default, the list is filtered to show Pending follow-ups only.
3

Find the follow-up record

Locate the follow-up for the student you want to document. The list shows the attendee’s name, their attendance status (Absent or Late), and the expected vs actual check-in and check-out times for context.
4

View or edit the follow-up

Click the View icon to see the full details of the follow-up. From the detail view, you can see the attendee information, attendance times, resolution status, and any supporting document that has been attached.

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Resolving a follow-up

Once the reason for an absence has been established — for example, the parent called in, or a medical note was received — you can mark the follow-up as resolved.
1

Locate the pending follow-up

Go to Registers, open the relevant register, and click the Follow-Ups tab. Alternatively, navigate directly to Registers > Follow-Ups and filter by Pending status to see all open follow-ups across all registers.
2

Click Resolve

In the follow-up row, click the Resolve action button. A modal opens with two fields:
  • Resolution Notes — enter the reason for the absence or late arrival (e.g., “Parent called to advise student had a medical appointment” or “Medical note received from St. Francis Hospital”).
  • Supporting Document (Optional) — upload any evidence file, such as a medical note, a permission letter, or a parent communication.
3

Submit the resolution

Click Resolve to confirm. The follow-up status changes to Resolved, and the system records your name as the person who resolved it. The resolution is also logged in the activity audit trail.
Uploading a supporting document — such as a scanned medical note or a photo of a signed permission letter — creates a permanent, verifiable record attached directly to the follow-up. PDFs and images (JPG, PNG) are both accepted, up to 5 MB per file.

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Bulk resolving follow-ups

If multiple follow-ups share the same resolution — for example, a class was away on a school trip — you can resolve them all at once. Select the relevant rows using the checkboxes, then choose Resolve Selected from the bulk actions menu. You’ll be prompted to enter a single set of resolution notes that applies to all selected records.

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Finding open follow-ups

To review all unresolved follow-ups across your school, go to Registers > Follow-Ups in the navigation. The list defaults to showing Pending status. You can also filter by Attendance Status (Absent, Late, or Early Leave) to focus on a specific category. The Follow-Ups tab on each register displays a badge with the count of pending follow-ups, so you can see at a glance which registers still need attention.
Every action on a follow-up — creation, updates, and resolution — is logged by Elimu Bora’s activity audit system. The log records the action taken, who performed it, and when. This trail is read-only and cannot be edited, giving school leadership a reliable record for any disputes or safeguarding reviews.
Once a follow-up is marked as Resolved, it cannot be moved back to Pending through the standard interface. If a resolution needs to be revisited, contact your system administrator.
When a follow-up is created and assigned to a staff member or teacher, that person receives both an in-app notification and an email notification. The notification lets them know a follow-up requires their attention.